TeleWizard is a managed AI phone and chat service built specifically for law firms, handling the calls and messages that would otherwise tie up front-desk staff or go to voicemail after hours. Rather than a generic chatbot widget, it's positioned as a full virtual receptionist that answers the phone, talks to the caller, and takes real action afterward. On an incoming call, TeleWizard collects the caller's contact details and the reason they're reaching out, using intake questions the firm sets up itself rather than a one-size-fits-all script. From there it can book a consultation directly onto the firm's calendar, send a booking link or a payment link for a paid consultation, or hand the caller off to staff depending on how the firm wants that scenario handled. For callers who are already clients, TeleWizard can authenticate them and then share case updates pulled from notes the firm has approved for that purpose, or check on things like outstanding balances when the firm connects its Clio or Lawmatics account. Calls can also be transferred to staff either warmly, meaning a staff member gets briefed first, or blindly, meaning the call is simply connected through. A feature called AI Supervisor sits on top of the call handling itself, reviewing conversations against the firm's own instructions and surfacing communication and business findings, essentially a quality-check layer rather than just a call log. Website chat and messaging are covered too, and form submissions from the firm's site can be converted into outbound calls so a lead doesn't just sit in an inbox. TeleWizard says it supports more than 50 languages and connects with Clio Manage, Clio Grow, Lawmatics, Acuity Scheduling, Google Calendar, and Outlook Calendar. The team also handles setup, integration, testing, and ongoing maintenance as a managed service rather than leaving firms to configure everything themselves. Pricing isn't published and is quoted per firm, and there's no independent Trustpilot page yet to weigh the handful of law-firm testimonials on the site against.
- Category: Legal Assistants
- Pricing: Paid
- Platforms: Web, Phone
Key features
- AI phone agent that answers law-firm calls and collects intake details using the firm's own questions
- Books consultations, sends booking and payment links, or routes callers to staff
- Client authentication plus case updates and balance checks via Clio or Lawmatics
- Warm or blind call transfers to staff, with notifications when no one is available
- AI Supervisor reviews calls against firm instructions and surfaces findings
- Website chat, messaging, and form-to-call conversion alongside phone coverage
- Supports 50+ languages and integrates with Clio, Lawmatics, Acuity, Google Calendar, and Outlook
Pros & Cons
Pros
- Covers phone, chat, and web form intake in one managed service rather than a single channel
- Built-in review layer (AI Supervisor) rather than just logging calls with no oversight
- Deep integration with legal-specific tools like Clio and Lawmatics, not just generic calendars
- Vendor handles setup and ongoing maintenance rather than leaving configuration to the firm
Cons
- No public pricing, so budgeting requires going through a quotation request
- No independent Trustpilot presence found yet to verify the on-site testimonials against
- As a managed service, firms are relying on TeleWizard's team for configuration rather than self-serve setup
FAQs
Is this a chatbot or does it actually answer phone calls?
Both. TeleWizard answers phone calls as an AI voice receptionist and also handles website chat and messaging.
Can it see real case information?
It can share case updates and check things like balances, but only from notes and data the firm has approved and connected, typically through Clio or Lawmatics.
Do we have to configure it ourselves?
No, TeleWizard's team handles setup, integrations, and testing as part of the managed service.
How much does it cost?
Pricing isn't published; TeleWizard provides a tailored quotation on request.