Front

If your team is constantly playing the game of who is handling this email, Front is built to end that. It pulls every customer message from email, SMS, chat, WhatsApp, and social media into one shared workspace where everyone can see exactly what is going on. Someone is already typing a reply? Front shows you that in real time so two people never send competing responses to the same customer. Need a teammate to look over a draft before you send it? You can share it without forwarding. Want to ask a quick question about an email without the customer seeing? Leave an internal comment right in the thread. The automation handles the repetitive stuff, routing messages to the right person, tagging by topic, and escalating anything urgent before it becomes a problem. Works with both Gmail and Outlook which immediately puts it ahead of tools like Gmelius or Shortwave. The price is on the higher end and some users report it can feel cluttered when you have a lot of inboxes running, but for customer-facing teams who need a proper command center for all their communication, Front is one of the best options out there.

• Category: Email
• Pricing: Paid
• Rating: 4.6 / 5 (0 reviews)
• Platforms: Web, iOS, Android, macOS, Windows

Key features

• Shared inbox — Your whole team sees every customer message in one place and nobody has to forward or CC anyone ever again
• Live typing indicators — Shows you when a teammate is already replying so two people never send competing responses to the same customer
• Internal comments — Leave notes and mention teammates directly inside email threads completely invisible to the customer
• Shared drafts — Get a second pair of eyes on a reply before it goes out without forwarding the whole thread
• Multi-channel inbox — Email, SMS, WhatsApp, chat and social media messages all managed from one unified interface
• Automated routing — Set rules to send messages to the right person automatically based on topic, sender, or any other condition you choose
• AI reply suggestions — Surfaces relevant responses and drafts based on your previous conversations to speed up reply time
• Analytics dashboard — Track response times, conversation volume, and team performance so you always know how support is actually going

Pros & Cons

Pros

• Works with both Gmail and Outlook which gives it a massive advantage over Gmail-only competitors
• Live typing indicators genuinely prevent the awkward double-reply problem that plagues every shared inbox
• Internal comments keep team context inside the conversation instead of scattered across Slack threads
• Over 90 integrations including WhatsApp, Jira, Asana, and Aircall means it connects to whatever your team already uses
• Rated 4.6 out of 5 across over 2400 verified reviews which is a strong signal for a team communication tool

Cons

• Starts at $25 per user per month which is on the expensive side, especially since the minimum is 2 users
• Interface can feel genuinely cluttered when you are managing several shared inboxes at the same time
• CRM integrations and some advanced features are locked behind higher-tier plans which feels frustrating
• Mobile app has noticeably fewer features than desktop which is a real pain if your team manages emails on the go
• You really need to use Front as your main email client to get value from it, if you use it alongside Superhuman or Gmail directly it creates more confusion than it solves

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