Crisp
A live chat and customer messaging platform for startups and small teams — shared inbox multi-channel messaging chatbot automation and a CRM layer at a price that does not require a board approval.
Crisp is the customer support platform for teams that are not yet ready to spend $50 per agent per month on Zendesk but have outgrown a basic contact form and email inbox. The shared inbox brings together all customer conversations — live chat email Twitter WhatsApp and Facebook Messenger — so a small support team sees everything in one place without switching between platforms. The chatbot builder lets you create automated conversation flows for common queries with no code required. The CRM layer stores customer data and conversation history so when a user comes back the agent already knows their context. Shared browsing lets support agents see exactly what the customer is looking at on the site which speeds up debugging and troubleshooting conversations significantly. One honest observation: Crisp is not competing with Intercom on feature depth. The AI capabilities are growing but as of 2026 are less mature than the dedicated AI agent platforms. Where Crisp wins is the price-to-feature ratio for small teams — the free plan covers one agent and two seats and the Pro plan at $25 per month per workspace covers unlimited seats. That per-workspace pricing rather than per-seat means a five-person support team pays the same as a two-person one. For early-stage startups and small teams that need a shared inbox and basic automation without enterprise pricing Crisp covers the essentials well without unnecessary complexity.
- Category: Customer Support
- Pricing: Freemium
- Rating: 4.3 / 5 (0 reviews)
- Platforms: Web, iOS, Android
Key features
- Shared inbox — All customer conversations from chat email and social channels in one unified inbox
- Multi-channel messaging — Handles live chat email Twitter WhatsApp and Facebook Messenger
- Chatbot builder — No-code automation for creating conversation flows and FAQ responses
- Built-in CRM — Customer data and conversation history stored alongside the messaging interface
- Co-browsing — Agents can see the customer's screen in real time for faster debugging and support
- Free plan — One agent and two seats at no cost for small teams or evaluation
- Per-workspace pricing — Pro at $25 per month per workspace regardless of number of agents
- iOS and Android apps — Mobile apps for responding to customer conversations on the go
Pros & Cons
Pros
- Per-workspace pricing rather than per-seat means team size does not drive costs up for small businesses
- Multi-channel unified inbox for chat email and social reduces the tool-switching overhead for small support teams
- Co-browsing for real-time screen sharing speeds up technical and troubleshooting conversations significantly
- Free plan is genuinely functional for very small teams or early-stage evaluation
- Simple interface with a low learning curve accessible to non-technical team members
Cons
- AI capabilities are less mature than dedicated AI agent platforms like Fin Ada or Freshdesk Freddy for teams that prioritise AI resolution
- Less suitable for scaling contact centres where the simplicity that makes Crisp accessible also limits the advanced workflow and reporting capabilities
- CRM layer while useful is less comprehensive than dedicated CRM tools or the CRM capabilities in Freshdesk and Zendesk
- Third-party integrations are narrower than the 1200 plus available in Zendesk or the Freshworks ecosystem